Return, Refund, Cancellations & Exchange Policy

Order Cancellations

  • Orders can only be cancelled if they have not been dispatched. Once dispatched, cancellations are no longer possible.

Return & Exchange Policy

  • Refunds are not available. However, if you receive the wrong product, incorrect size, or a damaged product, you can request an exchange for the same design.
  • Exchange requests must be initiated within 5 days of delivery.

Product Condition for Exchange

  • Products must be returned unused and with all original tags and packaging intact.
  • We reserve the right to decline exchanges if the product shows signs of use or is damaged.

How to Request an Exchange

  • Contact us at support@kalasmiq.com or WhatsApp +91 9370419074 with your order details.
  • If eligible, we will arrange a reverse pickup, subject to service availability at your location.
  • If reverse pickup is unavailable, or if it fails after 3 attempts, you will need to self-ship the product to the address below.

Self-Shipping Address

KalasmiQ Office: S. Number 48/1/A, Plot Number 2, D/101, Rohan Madhuban II, Paud Road, Bavdhan, Pune, Maharashtra, India, 411021

Please securely pack the product and include your Order ID and registered mobile number to avoid delays.

Exchange Process & Timeline

  • We will verify the condition of the product within 2 business days.
  • If the product meets our return conditions, we will initiate a new exchange order with the same design, following the processing and shipping timelines mentioned in our Shipping Policy (3-5 days processing + 7-14 days delivery).
  • If the requested size is unavailable, we will notify you and suggest alternatives.

Terms & Conditions

  • KalasmiQ is not responsible for delays caused by incorrect shipping addresses provided by customers. Additional shipping charges may apply for re-delivery if the address is incorrect.
  • Exchange requests are subject to product availability.
  • For damaged or defective products, please notify us within 2 days of delivery and provide photos, details, or a short video. If additional information is needed for verification, we will guide you on the next steps.
  • We are not responsible for delays caused by third-party courier services or unforeseen events.