Privacy Policy

Privacy Policy – KalasmiQ

At KalasmiQ, we value and respect your privacy. We are committed to safeguarding your personal data and ensuring that your shopping experience with us is secure, transparent, and enjoyable. This privacy policy outlines how we collect, use, and protect your personal information.  

Who Does This Privacy Policy Apply To?
  
This policy applies to all customers and visitors who interact with kalasmiq.com—whether by browsing our website, making a purchase, or contacting us through any of our channels. 

Information We Collect

We collect the following personal information to provide the best experience for you:  
- Name  
- Email address  
- Phone number  
- Shipping and billing addresses  
- Order details and purchase history  
- IP address and browser/device data (for security and analytics purposes)  
- Information from social media accounts if you contact us via platforms like Instagram or Facebook

How We Use Your Personal Data 

We use your data for the following purposes:  
- Processing your order: 
   - Confirming orders and payments  
   - Delivering products to your address  
   - Sending order and delivery updates  
- Customer support:  
   - Responding to inquiries through email, phone, or chat  
   - Managing returns and refunds  
- Improving our services:  
   - Analyzing website usage and traffic patterns to enhance user experience  
   - Showing personalized product recommendations and offers  
- Marketing:  
   - Sending newsletters, promotions, and new product updates (with your consent)  

Data Retention and Deletion 

We retain your personal data only as long as it is necessary for the purposes outlined below:
- Order and Contact Data: Stored for the duration needed to complete your order and manage customer service interactions. If no further action or communication occurs, we securely archive this data within a reasonable period, usually in alignment with our operational and legal requirements.
Customer Account Information: Retained as long as your account remains active. If your account becomes inactive, your data may be archived and eventually deleted in accordance with data retention best practices. 
- Live Chat Data: Deleted as soon as the chat session is closed.  
- Social Media Interactions: Stored until you remove your comments, likes, or shares from our pages.
- Cookies and Analytics Data: Cookies that track browsing patterns are stored temporarily on your browser. You can delete or block cookies directly from your browser settings if you wish to limit or remove this data.
- Newsletter Subscriptions: If you have opted into our newsletters, your data will be retained until you unsubscribe, after which it will be removed promptly.

How We Protect Your Data  
We implement encryption and security measures to protect your personal data from unauthorized access. All payment transactions are processed through secure, trusted gateways, and we do not store your credit card or banking information.

Sharing Your Data 
 
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:  
- Delivery partners to fulfill orders  
- Payment gateways for secure payment processing  
- Legal authorities if required to comply with the law or a legal process 

Cookies and Tracking Technologies 

We use cookies to enhance your browsing experience, track website performance, and display relevant advertisements. Cookies are small files stored on your browser that help us recognize repeat visitors and tailor our services accordingly.  

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain features and affect your overall shopping experience on our site.  

Third-Party Services  

We may use third-party services (like Google Analytics and Facebook Pixel) to analyze website traffic and provide personalized advertising. These services collect non-personal data, such as browsing patterns, but do not identify you personally. 

Changes to Our Privacy Policy 

We reserve the right to update this privacy policy as needed to reflect changes in our practices or applicable laws. If any significant changes are made, we will notify you via email or post a notice on our website. 

Thank you for trusting KalasmiQ with your personal information. We are committed to providing you with a safe and meaningful shopping experience.